Home - NEXUS SUPPORT SERVICES PTY LTD.

NEXUS SUPPORT SERVICES

We are a boutique organisation based on the Gold Coast offering Support Co-ordination to participants of the NDIS.

What We Do

Support Co-ordination

Support Co-ordination is a funded item within the NDIS framework. Support Coordinators play a unique and partnership role in a person’s NDIS journey. There are three levels of Support Co-ordination available to participants of the NDIS. We provide Level 2 Support Co-ordination which is called Co-ordination of Supports and is a funded item under the Capacity Building Section of your plan.

Mental Health Recovery Coaching

A Mental health recovery coach is there to help guide you through the maze of Mental health Issues, available programs and support networks.

Our recovery coach Melanie has a lived experience while Annette holds a Mental Health qualification.

Support Co-ordinators are there to work with NDIS participants to:

Explore and connect to service providers to spend their NDIS funds

Explore and connect to other community groups and mainstream services

Understand how to make the most of their NDIS Plan and use the NDIS Portal

Strengthen their informal support network

Prepare for an NDIS Plan review

Resolve issues in the support environment and points of crisis

Build the participants capacity to co-ordinate their support network and live the life that they choose

Why Choose Us?

We promise to;

Listen
Understand you
Include you in all decisions
Think outside the box
Be open and honest
Be reliable

We Are

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A company valuing relationships and personalised service

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Easily contactable with direct contact to staff

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Highly experienced in the human services industry including Disability, Mental Health and NDIS

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Out of the Box thinkers and creative problem solvers

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Connected throughout Industry

We Will

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Ensure that you get to maximise your NDIS funds

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Guide, support, plan and be ready with you for all reviews

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Assist you with finding, engaging and changing service providers

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Make appropriate referrals

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Be your point of connection for services and support.

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Assist you to unpack and make sense of your plan and funding

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Be with you in the driver seat planning what support coordination looks like for you to ensure that you get the best possible value for the funds

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Be transparent in our services

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Work with you to build your capacity to manage your services, supports and your NDIS plan

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Assist you with your plan if there is a change of circumstance in your life

About Us

Chloe Murphy

Hi, I’m Chloe and I am the Director of Nexus Support Services.

Before starting Nexus I worked for a community organization for 10 years within the Skilling and Training and Supported Accommodation departments. This is where I gained my Certificate IV in Community Services. I started working as a hands-on facilitator, working my way to an Operations Manager with services spanning across Ballina, Gold Coast and Ipswich. I worked together with many customers and their families to firstly prepare for the NDIS and then implement their plan.

I understand the importance of being a good listener and understanding your wants, desires, needs and frustrations. I am passionate and dedicated to delivering a quality, personal service that will enable you to maximise your NDIS funding. Together, we can think creatively and look beyond the standard available services, focusing on supporting you to build your skills and direct your life.

I look forward to talking with you.

0400 634 213

Or click here to request a call back

Annette Osborne

Hello my name is Annette and I bring to you over 25 years of experience and understanding of working in human services, with a strong background as a valued based Manager in Disability including Psychosocial and more recently the past 18 months as an NDIS planner.

I have delivered training for 13 years on Human Rights for People with Disabilites, presented at 3 National Conferences; Human Rights versus Restrictive Practice; Disability, Housing and Forced Co-tenancy and Strengths Based Supervision.

I bring to you my commitment to forming a co-creative relationship with you guided by what is important to you in your life and how your NDIS plan, community and others can assist you to make that happen. I have a breadth of understanding and knowledge of the NDIS and I am very passionate to explore the possibilities it represents.

Just some of the things that we can do together:
Reflect, plan and prioritise;

Work through new possibilities;
Vision build together on what is a good life for you;
Link to others, community, supports and services;
Increase the natural circle of your support;
Have a deep understanding of what is important and what makes sense to you;
Value and acknowledge what success looks like for you.

What value can I add for you?

My passion in getting to know and understand you as a person;

Total regard that you are the expert in your life;
Extensive knowledge and understanding of NDIS;

High level skill and competency in writing comprehensive reports;

My deep belief and value in human rights for people with disabilities;

Effective communication and collaboration skills in working with others to ensure your best outcome;

Respect and regard for your anomonity;

My passion to build with you for your immediate future and beyond;

Identify with you quality relationships and services you purchase as a consumer;

Respect for diversity of culture;

Ensure your NDIS service agreements and bookings work for you and your plan;

My commitment to you in resolving any points of mis-understanding with services and supports;

My passion for you to take control of the support and services you need or want.

If you are reading this, I hope to hear from you soon.

Thank you kindly.

Annette Osborne
0499 055 699

Or click here to request a call back

Imogen

I am a passionate and dedicated Support Coordinator with experience across the disability and employment sectors. My career has included roles as a Disability Support Worker, DES and SLES Employment Coach, and most recently as a Support Coordinator, giving me a well-rounded understanding of the challenges and opportunities participants may face throughout their NDIS journey.

In my role as a Support Coordinator, I support participants to navigate the NDIS, coordinate services, overcome barriers, and work towards achieving their goals. I take a person-centred, solutions-focused approach and am passionate about empowering people to build independence, confidence, and meaningful outcomes in their lives.

I pride myself on building genuine, trusting relationships with participants, families, and providers. I believe that strong connections are at the heart of great support and that every participant deserves to feel heard, respected, and empowered.

Outside of my professional skills, I bring a positive attitude, plenty of enthusiasm, and a good sense of humour to the team. I love connecting with people, celebrating wins big and small, and bringing a little laughter to each day—because sometimes the best support starts with a genuine conversation and a smile.

I’m passionate about helping others and am a true people person! Meeting face-to-face to really understand each person’s unique story is my favorite part of the role. My focus is always on working collaboratively to find the best ways to support you in living your best life.

With a keen ear for listening and a knack for organisation, I’m dedicated to ensuring the best outcomes in all I do. Outside of work, I’m a proud mum to two boys, an avid animal and beach lover, and enjoy an active lifestyle with a good dose of fun.

I’d love the chance to chat more and see how I can best support you!

Alli

Hi, I’m Alli!

With extensive expertise across various industries, my genuine passion for the Disability Sector truly stands out. On a personal level, I have firsthand experience supporting my son with his NDIS plan as he navigates life with ASD/ADHD, as well as assisting my father, who has lived with Post-Polio Syndrome since childhood, and my mother, who has managed clinical depression throughout her life. Supporting my parents with their own plans has further fuelled my commitment to helping others overcome their challenges.

Professionally, I am dedicated to Support Coordination, connecting individuals with providers and support networks tailored to their needs. My goal is to empower people to become the best version of themselves by providing the guidance and resources they need to thrive. As a counsellor and life coach, I bring active listening skills and a motivational, collaborative approach to help clients achieve their goals. I look forward to the opportunity to work with you!

0438 453 399

Rawinia

Navigating the NDIS can sometimes feel overwhelming, which is why my goal is to make the process as simple, clear, and stress-free as possible. I value building genuine relationships based on trust, respect, and collaboration, and I believe the best outcomes come from taking the time to understand your unique circumstances, your goals, and what matters most to you.

Before joining Nexus Support Services, I worked as a Support Coordinator with Plan Partners, where I supported participants to connect with providers, coordinate supports, and navigate the NDIS. Prior to this, I worked within Short Term Respite (STR), where I gained valuable experience supporting people with disability and developed a strong understanding of disability services from a provider perspective.

Before entering the disability sector, I spent over 10 years in the travel and tourism industry, progressing into management roles where I developed strong skills in leadership, communication, organisation, customer service, and problem-solving.

I enjoy working alongside participants, families, and providers to achieve positive outcomes. My focus is on ensuring you feel heard, informed, and supported as we work together to achieve the goals that are important to you.

I look forward to meeting you and supporting you on your NDIS journey.